Frequently Asked Questions

Privacy Policy

Please read this privacy policy carefully by accessing or using the website, you agree to be bound by the terms described herein and all the terms incorporated by reference. If you do not agree to all of these terms, do not use the website.

Content & Purpose

1.    This privacy policy (“Privacy Policy”) applies to your use of the domain name, an internet based portal, owned and operated by Web Health Company Private Limited, a company duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as “Web health” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as “Website”.

2.    The Website is a platform that facilitates the purchase of pharmaceutical products for sale by Web health Company under the brand name Mero healthcare and Laboratory testing services by various registered Laboratories (hereinafter referred to as “Services”, with the relevant pharmacy/ Laboratories referred to as “Sellers”). The arrangement between the Sellers and Web Health shall be governed in accordance with this Privacy Policy and the Terms of Use. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Web Health, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Sellers.

3.    We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.

4.    For the purpose of providing the Services and for other purposes identified in this Privacy Policy, Web Health will be required to collect and host certain data and information of the Users. Web Health is committed to protecting the Personal Information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s Personal Information. This Privacy Policy has been designed and developed to help you understand the following:

 i.      The type of Personal Information (including Sensitive Personal Data or Information) that Web Health collects from the Users;

 ii.      The purpose of collection, means and modes of usage of such Personal Information by Web Health;

iii.      How and to whom Web health will disclose such information;

iv.      How Web Health will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and

 v.      How Users may access and/ or modify their Personal Information.